Social Media for SEO: Getting Customer Feedback

Contents

Social Media for SEO: Getting Customer Feedback

Chapters
00:05 Social Media for SEO: Getting Customer Feedback
00:32 How to Get Customer Feedback
01:26 Things to Keep in Mind When Getting Customer Feedback

One of the best ways to use social media for SEO is by using different platforms to gain customer feedback and insight regarding your product, service, or business in general.

There are many ways you can use social media to get customer feedback. By taking advantage of the tools and features on social media platforms, you can gain valuable information that can help you improve your business model and better serve your customers.

Here are a couple of great examples of how you can get customer feedback using social media.

First, you can use polls to ask people what they like/dislike about your product/service. This can include questions such as “What do you think about our company’s branding?” or “How would you rate our customer service?”

You can also send out surveys that ask customers how they use your products and what they like or dislike about them. You can also ask them to rate the overall quality of the product or service using a five-star rating system, with 1 being poor quality and 5 being excellent quality.

Lastly, you can ask your followers for their opinions on specific topics related to your industry, such as marketing trends, by posting links in relevant groups on Facebook or LinkedIn. You could also post these links directly in your own updates so followers can easily see them without having to search for them first!

Moving forward, there are a few things to keep in mind when using social media to get customer feedback.

First, you need to be proactive. Don’t just wait for people to come to you. Make sure that you’re reaching out and asking them questions.

Second, make sure that you’re listening. Pay attention to what people are saying about your product, whether it’s good or bad. It’s okay if they don’t like something about it! That’s how they’re going to help you improve as an entrepreneur—by giving feedback on how they’d like it changed.

Thirdly, be honest with your customers! If they ask a question and you don’t know the answer yet, tell them so! They’ll appreciate being kept in the loop as opposed to feeling like they’ve been ignored or misled by someone who doesn’t care enough about their needs to even bother answering a simple question about an issue that affects them directly, whether implicitly or explicitly.

Grow your business and brand through social media!
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